The team were on the ball and helpful in every single way

Mr. Daniel Sitarenios - 21-07-2022

My experience at Hanoi French hospital has been excellent. With only being in Hanoi 2 weeks and sustaining an injury I was already feeling overwhelmed. The professionalism that the staff handled my situation was something I’d really like to commend them on.

C Mai Anh

"My family feels very lucky because we still found a reputable private medical facility to accept F0 pregnant women"

Mrs. Nguyen Thi Mai Anh - 16-03-2022

During the process of using medical services at HFH from Feb 22 to Mar 2, 2022, I had some experience with satisfaction as follows:

1. HFH collects pregnant women who are F0

I originally bought a 36-week maternity package at a private hospital, but on the due date of Feb 22, I had a positive PCR test result. Private hospitals at that time did not collect F0 pregnant women and transferred us to Hanoi Obstetrics and Gynecology Hospital. Hanoi Obstetrics and Gynecology facility was overloaded with F0 pregnant women. My friend had childbirth in HFH two or three weeks ago gave me the number of the Department of Obstetrics and Gynecology to contact. My family feels very lucky because while we were canceled the contract on the day I was due to give birth, we still found a reputable private medical facility to accept F0 pregnant women.

Thank you, Ms. Kim Dung (although I have not been able to meet her in person) and Dr.Thu, head of Obstetrics and Gynecology Department. Dr. Thu also correctly calculated my due date as Feb 24, not Feb 22.

2. Ms. Kim Dung is an enthusiastic consultant who always listens and always shows understand

Ms. Kim Dung contacted me after my call to Obstetrics and Gynecology Department. Until the day I was admitted to the hospital for delivery. Ms. Kim Dung is the only focal point atHFH that I can contact and always receive the most enthusiastic support. I am really appreciative it!

3. The delivery team: midwives Ngoc Anh, Duyen, and Doctor Nghi

The agile, gentle and efficient team helped me successfully give birth to a healthy baby. I should have given the team 10 points.

4. Delicious hot meals

The food at the hospital was delicious and fit my taste.

5. Breastmilk expert Ms. Men with knowledge of baby care and breastfeeding which is extremely useful. I wish I had met Ms. Men earlier from the first hours after childbirth so that I could review the correct breastfeeding position for mom and baby. This is my 3rdchildbirth, I thought I had a lot of experience, but in fact, after 5 years, my knowledge and experience of taking care of a newborn baby and breastfeeding my baby deteriorated a lot. If I could meet a breastmilk specialist like Ms. Men from the first hours after giving birth for being guided on the correct breastfeeding position, I would not have cracked nipples due to improper breastfeeding.

A small breastfeeding manual for mothers after childbirth from HFH will also be an invaluable gift for mothers.

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Testimonial

"The hospital will forever be a trusted health care address for my family and friends"

Mrs. Nguyen Thi Tam - 16-03-2022

Here are a few words to express my emotions and gratitude to Hanoi French Hospital, especially the Obstetrics Department of the hospital. 3 years ago, on March 5, 2019, our family was extremely happy to welcome our grandson, Vu Dan Vy, at the hospital's Obstetrics Department, to the world. Since then, my family has noted good impressions and gratitude towards the hospital. After 2 years of using the BabyCare package, my grandson was thoroughly examined by the pediatricians, well explained very clearly and kindly by the vaccinating nurses. Now he is 3 years old.

And now for my daughter, Vũ Huyền Anh, had pregnancy. I registered her for HFH maternity package from the 12th week of pregnancy. During her pregnancy, she was examined and closely followed up by Dr. Nghị. She has risks for pre-eclampsia, must take Aspirin until 36thweek, has high blood sugar. Our family always trusts the expertise of the doctors of HFH. She was tested and always closely monitored.

Until last February 22, she had abdominal pain and uterine contractions when she was 38 weeks pregnant. On that day, Doctor Quyet was on duty at the Department. Doctor Quyet was very enthusiastic to examine and explain carefully to my daughter. Because we live near HFH (in Vọng Street), my daughter went home to monitor herself further. Doctor Quyet has advised very carefully that if she finds any abnormalities, she should go to the hospital immediately without having to make an appointment because the pregnancy is in 38th week. On the morning of February 28, she felt contractions and had a little amniotic water discharged. My family took her to the hospital at 5 a.m.

I am also a recently retired doctor at Friendship Hospital, and was asked to accompany my daughter to take care of my grandchild. After spending a few days at the Hospital's Obstetrics Department, my daughter and I were really touched and extremely grateful for the spirit, service attitude and very good competence of HFH staff. Dr. Loat is the doctor on duty at that time who examined and explained very clearly about the possibilities to my daughter with professional reactions, which made me feel very secure. Then Dr. Nghi (who has been monitoring my daughter’s pregnancy) took over my daughter’s delivery.

Midwife Ngoc on the 4th floor is very welcoming, explaining and guiding my daughter carefully and gently. After a few hours, she was transferred to the 7th floor, the person receiving her was midwife Hien. Ms. Hien's bright but calm and gentle face made my daughter happy and reassured. Doctor Nghi was very busy because there were other births at that time. After 3 hours, Doctor Nghi said that the cervic dilated 3cm. I saw midwife Hien clearly showed a happy expression on her face as if the pregnant woman is her family member. I was very, very touched by that gesture of her.

Before giving birth, Dr. Tho performed epidural for my daughter (her spine was a bit curve due to the influence of her sitting posture) but Dr. Tho did a great job and encouraged her a lot. At 15:07 she gave birth to a baby boy weighing 2.9 kg. I and my daughter burst into tears because of happiness. Doctor Nghi made the nice perineal incision and examined carefully.

After 2 hours, my daughter was taken to the postnatal room on the 4th floor. We were also touched by things there. The nurses and midwives here are also extremely lovely. Every time my daughter rang the bell, they appeared very quickly and always added a sentence: If there is anything you need, just ring the bell, don't hesitate. Midwife Lan is also very calm, always smiling. She is a sure and exemplary midwife leader, as well as the head of Department of Obstetrics and Gynecology and Board of Management who have selected and trained such a team of staff who are both very dedicated and very professional. The baby was born but the amniotic fluid was green, so he was carefully examined by the pediatrician so that this morning my family could take him home. 

The above are a few lines that I think I wrote without preparing in advance, so I hope you can understand well. No one is able to describe the good things of the doctors, midwives and departments who have cared, been considerate and have high expertise of the hospital.

Finally, my family would like to thank the Board of Management, Head of Obstetrics and Gynecology Department, Pediatricians and all midwives and nurses of Hanoi French Hospital. The hospital will forever be a trusted health care address for my family and friends.

Thank you again to Department of Obstetrics and Gynecology. I love you guys so much.

I wish the Board of Management and all hospital staff always have good health, happiness and success.

 

Yours faithfully

Nguyen Thi Tam

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Testimonials

"I am very satisfied with the expertise and very attentive maternity and baby care"

Mrs. Nguyen Thi Hau - 25-12-2021

My family would like to thank HFH, the Board of Directors, doctors, HFH’s staff. My family and relatives regularly visit the hospital as well as use maternity services at the hospital. I am very satisfied with the expertise and very attentive maternity and baby care. Once again thank you HFH!

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