Customer care manager
Last update 11/07/2024 - 11:48
- To supervise all receptionist/health-check coordinator/cashier/patient guide/booking/direct billing/medical record clerk/dental assistant/specialist assistant/medical secretary teams in every aspect related to their tasks and duties.
- To handle any matters related to customer care perspective promptly.
- To conduct necessary training sessions for staff in customer service field
- To coach staff in their performance implementing hospital standards of practices.
- To assure disciplines are satisfied in the whole department such as staff working time, staff uniform, hygiene and appearance, other workplace requirements ….
- To assure every hospital stipulated procedure, processes, protocols involved are respected at all times.
- To look after all OPD/IPD patient scheduling assuring maximal hospital capacity and patient satisfaction.
- To liaise with Customer Administration Manager in rostering staff coping with actual situation of needs of OPD/IPD or site work on daily basis.
- To liaise with Customer Administration Manager in supervising all work stations assuring standard set-up, hygiene and outlook.
- To supervise and coach on the staff’s compliance as per hospital stipulations for patient consultation, admission, consent to treatment, agreements, medical records ….. upon medical indications.
- To supervise and coach the processes for cross exchange patient information following DPDP standards.
- To supervise staff on timely compliance with hospital quality and risk procedures in quality aspect including of reporting on incidents or feedback.
- To seek or propose ideas for improvement measures
- Good spoken and written English and Vietnamese
- Very good telephone communication skills
- Good organization skill
- Supervisory skill
- Computer office software literacy
- Skill of dispute handling
- Ability to work independently
- Ability to work with team
- Salary package in details will be discussed during the interview
- Specific KPIs target and KPIs incentive on top of Salary Package will be discussed, if any
- Contribution of all Compulsory Insurances (Social Insurance, Health Insurance and Unemployment Insurance) from starting date
- Working Time: Standard working time is 44h/ week; 24 working days per month
- Annual Leave: 14 Days per year
- Sick leave: 06 days/ year (full paid)
- Monthly Service Incentive
- Yearly Performance Bonus
- Free consultation for staff, staff’s spouse & children under 18 years old at HFH. Special rate for staff when using services of Hanoi French Hospital (HFH)
- Health Insurance, Accident Insurance and Life Insurance for all employees
- Other benefit as Hanoi French Hospital (HFH) policy.
You can apply by sending Your Application Letter and CV in English to email: recruitment@hfh.com.vn