Japanese Outreach and Customer Care Specialist

Customer Care

• Serve as the primary liaison for Japanese-speaking patients, assisting them with appointments, inquiries, healthcare services, and admin handling.
• Provide cultural and linguistic support to ensure a seamless patient experience, including translation and interpretation where necessary.
• Monitor and manage feedback from Japanese patients, ensuring their concerns are addressed promptly.
• Ensure Japanese patients are guided through HFH processes, including admissions, treatments, and follow-ups.
• Propose recommendations to improve HFH’s facilities and services for Japanese clients (e.g., signage, amenities, and language accessibility).
• Assist in creating and maintaining a “Japan-friendly” environment within HFH, including Japanese-style customer service standards.

Outreach and Relationship Management

• Build and maintain strong relationships with Japanese businesses, embassies, schools, NGOs, and cultural organizations in Hanoi and Northern Vietnam.
• Act as HFH’s representative at events and community gatherings relevant to the Japanese population.

Marketing and Content Development

• Collaborate with HFH’s marketing team to develop tailored promotional materials for Japanese audiences.
• Manage social media platforms and digital outreach in Japanese (e.g., LINE, Twitter, Instagram).
• Support SEO efforts by optimizing content in Japanese, ensuring HFH ranks highly for relevant medical services.

Business Development

• Identify opportunities to grow HFH’s presence within the Japanese community, including corporate health check packages and individual healthcare services.
• Support the design and implementation of health packages tailored to Japanese cultural preferences.

Key Performance Indicators (KPIs):

• Growth in the number of Japanese patients at HFH (year-over-year).
• Number of partnerships/contracts established with Japanese companies and organizations.
• Patient satisfaction scores from Japanese clients.
• Engagement metrics for Japanese-specific marketing efforts (e.g., social media reach, website traffic).

• Competitive salary and performance-based bonus.
• Healthcare benefits for employees and dependents at HFH.
• Opportunities to collaborate with HFH’s experienced medical and administrative teams.
• Professional development in a dynamic international healthcare environment.

• Education: Bachelor’s degree in Business, Marketing, Communication, or Healthcare Management.
• Experience:
  • At least 3 years of experience in customer service, business development, or marketing, preferably in healthcare or the Japanese market.
• Language Skills: Native Japanese speaker and fluent English; proficiency in Vietnamese is a plus.
• Skills:
  • Excellent interpersonal and communication skills.
  • Strong project management and organizational abilities.
  • Proficiency in social media management and digital marketing tools.
  • Customer-oriented mindset with a focus on delivering exceptional service.